About Me

Dimitris Zoumpakis
  • 🎂 Age: 20
  • 📍 Based in Nicosia, Cyprus
  • 🎓 BSc Computer Information Systems — classes end January 2027
  • 💼 2 years of IT support experience
  • 🧪 Building a homelab for networking & security
  • 📚 Currently pursuing CCNA & Security+

I’m Dimitris Zoumpakis, a computer information systems student and IT professional from Greece living in Cyprus. Since 17 I’ve worked in retail, university IT support, and now telecommunications — building resilience and technical problem-solving skills under pressure. Today I’m focused on networking, cybersecurity, and my own homelab while studying for the CCNA and Security+. Looking ahead, I’m drawn to roles at the intersection of security, networking, and product, especially GRC and technical product management with a long-term eye on the defense industry. Alongside this I run the Digital Resurrection Lab, where I restore old hardware and advocate for tech recycling and the right to repair. I’m still early in the journey, but I’ve already been tested in real environments — and my goal is simple: keep building skills, keep proving myself, and move into roles where I can make an impact.

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Experience & Education

Contact LinkedIn

Cablenet Telecommunications PLC

Technical Support Representative — Apr 2025 – September 2025 · Nicosia

Frontline technical support for broadband, TV, and telephony services at one of Cyprus’s largest providers. Work includes diagnosing and resolving issues for residential and business customers, while collaborating with network engineers on escalated cases. The role has given me hands-on exposure to live infrastructure and strengthened my networking fundamentals. live environments.

  • Diagnose broadband/TV/telephony issues; collaborate with network engineering for escalations.
  • Sharpened networking fundamentals on live infrastructure.

European University Cyprus

MIS Assistant / Help Desk Technician — Feb 2024 – Apr 2025 · Nicosia

Provided day-to-day IT support to thousands of students, staff, professors, and external collaborators both on-site and remotely. Handled hardware troubleshooting, classroom AV setups, cable management, and lab maintenance. Delivered support through Zendesk, TeamViewer, and Microsoft Remote Desktop, ensuring timely resolution of tickets and escalations. Contributed to the deployment of new computer and dental labs in the university’s latest building; managing Windows installations, system configuration, and hardware setup. Recognized as the go-to for escalated issues and helped raise service standards by leading through action.

  • Campus IT support, escalations, AV setups, lab rollouts.
  • Deployed new computer/dental labs (imaging, config, hardware).

BellRex

Cashier / Staff Manager — Sep 2022 – Dec 2023 · Larnaca

Started full-time as a cashier and transitioned to part-time when I began university, steadily taking on more responsibilities. Managed staff interviews, training, and scheduling, while overseeing stock, inventory, and store operations. Handled opening/closing procedures and coordinated delivery orders via Wolt, Foody, and Bolt. The role strengthened my organizational skills, ability to manage people, and resilience under pressure in a high-volume retail environment.

  • Scheduling, onboarding/training, inventory, daily ops.
  • High‑volume customer operations with consistent quality.

Volunteering & Events

Selected

  • IEEE Cyprus: Evolving Threat Landscape & NIS2 (Oct 2023).
  • Cleaning Volunteer: Church of Agios Sozomenos (Nov 2023).
  • Round Toast Studios: Translator, “Mortal Rite” (Mar–Apr 2022).